Return & Exchange

IF YOU ARE NOT SATISFIED WE DO REFUND/REPLACE WITHOUT ASKING A SINGLE QUESTION

Return, Replacement, and Refund Policy

Welcome to Layylo! We want you to be completely satisfied with your purchase. Please read our return, replacement, and refund policy carefully.

1. Returns

Change of Mind:

  • If you change your mind about your purchase, you can return the item to us.
  • You can choose to send the product back to us or we can arrange a return parcel delivery for you.
  • Delivery charges are non-refundable.

Return Conditions:

  • Items must be returned within 7 days of purchase.
  • Products must be in their original condition, unworn, unwashed, and with all tags attached.
  • Please include the original receipt or proof of purchase.

2. Replacements

Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately.
  • We will arrange for a replacement item to be sent to you at no additional cost.

Replacement Process:

  • Contact our customer service team with your order details and a description of the issue.
  • We will provide instructions for returning the defective or damaged item.

3. Refunds

Refund Process:

  • Once we receive your returned item, we will inspect it.
  • If the return is approved, we will process your refund.
  • Refunds will be issued to the original payment method within 2-3 business days.

Non-Refundable Items:

  • Delivery charges are non-refundable.
  • Sale items and gift cards are non-refundable.

Contact Us:

  • If you have any questions about our return, replacement, or refund policy, please contact our customer service team.

Thank you for shopping with. We appreciate your business and are here to ensure you have a great experience with us.